Transport for LondonYoung persons' Behaviour Code
You must follow our Behaviour Code or you might lose your travel concession or Zip Oyster photocard.
Behaviour Code
If you fail to follow TfL's Behaviour Code, if you commit a crime on London's public transport network or premises or if we believe that you have behaved in an antisocial way:
- If you are using a 16+ Oyster photocard on one of our services, your Oyster photocard and your travel concession may be withdrawn
- If you are using an 11-15, Under-14 or Child Oyster photocard on one of our services, your free travel concession may be withdrawn
The Behaviour Code is in place to ensure you travel safety and show respect for our passengers, staff and property. Expected behaviours include, but are not limited to, the following:
Act in a considerate and responsible manner:
- Act safely
- Cooperate with our staff and treat them and other passengers with respect
- Use language that does not cause offence to others
- Ensure you are the only person that can hear your music
- Ensure you pick up all your litter
- Keep your feet off the seats
Look after your Oyster photocard:
- Ensure it is not used by another person
- Ensure your photo is clearly recognisable and the card is in good condition
- If it is lost, stolen or damaged, report it to TfL immediately even if you do not plan to get a replacement straight away
Use your Oyster photocard correctly:
- Always touch in on the yellow reader on buses and trams
- Always touch in and touch out on the Tube, London Overground, DLR and National Rail services
- Pay the correct fare if you do not have your valid photocard with you or it is damaged
- Pay any Penalty fare that has been issued to you
You must not:
- Smoke, take drugs or drink alcohol on our vehicles and/or premises
- Behave in a way that we consider to be antisocial
- Commit any crime that affects our services, passengers, staff or property
- Breach the Conditions of Carriage PSV Regulations (1990), GLA Act (1999) or any TfL Byelaw
Earn your travel back
If your Zip Oyster photocard is withdrawn due to antisocial behaviour, the quickest way to earn it back is by completing an environmental volunteering session.
How to volunteer
We'll let your parent or carer know your travel concession has been withdrawn and give them details on how to apply if you want to take part.
Sessions are free of charge and run by professionally trained staff working for registered charities. For more information visit the earn your travel back website.
If you complete one day (six hours) of volunteering you can earn back your concession and continue to benefit from:
- 11-15 scheme - free travel concession (you still get half-price travel)
- 16+ scheme - Zip Oyster photocard with either the free or half-rate travel concession (whichever you are eligible for)
You can't take part if
- You had your concession removed because of criminal behaviour
- You've taken part in the scheme before for a previous withdrawal
