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Transport for London

Accessibility guides

We produce a range of guides in alternative formats to help you plan and make journeys. All of the guides can be obtained free of charge by completing the order form below.

Audible descriptions of a number of stations are available from Describe Online.

 

Tube, river services and accessibility guides

Guide no. Product name and description Quantity Format
1 Audio Tube map Audio Tube map An audio guide to Tube lines, DLR and the London Overground network with information on Tube and DLR station facilities. You can also download the standard Tube map
2 Tube map - large print colour Tube map large print (colour) Tube, DLR and London Overground services map in large print for visually impaired customers. You can also download the large print Tube map (colour)
3 Tube map - Large print black/white Tube map large print (black and white) Tube, DLR and London Overground services map in black and white large print for colour blind customers. You can also download the large print Tube map (black and white)
4 Step-free Tube Guide Step-free Tube Guide Tube and DLR stations with step-free access from the street and information about the step and gap between the platform and the train. Where you can change step-free between different Tube lines and between Tube and National Rail services. You can also download the Step-free Tube guide
5 Avoiding Stairs Tube Guide Avoiding Stairs Tube Guide Showing all Tube and DLR stations where you can use lifts, escalators or ramps between the street and platform. You can download the Avoiding Stairs Tube guide This guide is downloadable only
6 Tube Toilet map Tube Toilet map The locations of toilet and baby changing facilities on the Tube network. You can download the Tube Toilet map This guide is downloadable only
7 River Tours Guide Guide to River Thames boat services A guide to fast and frequent river services as well as leisure services with maps, timetables, fares information, places of interest and useful contact details. Available in large print and audio. You can also download the River Guide
8 Getting Around London Getting Around London Your guide to accessibility. Help with planning your journey using Tube, buses, DLR, taxis and private hire, trains, trams and riverboats. You can also download the Getting Around London guide
9 Making Rail Accessible: Helping Older and Disabled Passengers Making Rail Accessible: Helping Older and Disabled Passengers This document includes station accessibility information for London Overground, shows how we are making rail accessible and working to improve the services provided. You can download the Making Rail Accessible: Helping Older and Disabled Passengers guide This guide is downloadable only
10 Making Rail Accessible: Helping Older and Disabled Passengers (large print) Making Rail Accessible: Helping Older and Disabled Passengers (Large Print) This document includes station accessibility information for London Overground, shows how we are making rail accessible and working to improve the services provided. You can download the large print Making Rail Accessible: Helping Older and Disabled Passengers guide This guide is downloadable only
11 Travel support card Travel support card If you need help travelling around London you can use the Travel support card. You can also download a travel support card to print at home and a user guide
12 Travel support card User Guide Travel support card User Guide If you need help travelling around London you can use the Travel support card. You can also download a travel support card to print at home and a user guide

Taxis, buses and assisted travel

Guide no. Product name and description Quantity Format
1 Assisted transport services Assisted transport services Assisted transport offers people who find it difficult to use public transport the freedom to travel around London. The guide will help you decide whether you should apply to use assisted transport and which service suits your mobility and travel requirements. You can also download the Assisted transport services guide
2 Dial-a-Ride application form Dial-a-Ride application form If you need the door-to-door transport service that Dial-a-Ride provides you need to complete this application form. You can also download the Dial-a-Ride application form
3 Taxi and Private Hire Information Taxi and private hire guide The Taxi and private hire guide includes information on taxis, minicabs and other private hire services in London, including contact details and how to make a complaint. You can also download the Taxi and private hire guide This guide is downloadable only
4 Central London Bus Guide Central London Bus Guide This guide includes maps showing where buses and Night buses run in Central London and major tourist attractions. This guide is not available to download.

Fares and tickets, travel discounts and Oyster

Guide no. Product name and description Quantity Format
1 Getting around with discounts Getting around with discounts There are many discounts available on transport services in Greater London. Find out if you could benefit. You can also download Getting around with discounts
2 Getting around with Oyster Getting around with Oyster Oyster is the cheapest way to pay for single journeys on London transport services. Find out how Oyster can save you time and money. You can also download Getting around with Oyster

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Please Note:
Some products are created on request and take three weeks to deliver. Certain guides may be out of stock if they are due to be updated. If your order does not arrive please call 0843 222 1234* quoting the reference number emailed to you when you made the order.

*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge.
Charges from mobiles or other landline providers may vary.

These guides can only be sent to UK addresses.

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Data protection statement

Transport for London (TfL), its subsidiaries and service providers, will use your personal information for the purpose of sending to you the information you have requested. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.

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