Ticketing and travel
Conditions of Carriage
- TfL's Conditions of Carriage - applicable from 2 January 2012 (PDF 525KB)
- Oyster Conditions of Use on National rail services - applicable from 26 August 2011 (PDF 164KB)
- Docklands Light Railway Conditions of Carriage - applicable from 2 January 2012 (PDF 562KB)
- Tramlink Conditions of Carriage - January 2009 (PDF 420KB)
- Dial-a-Ride Conditions of Carriage - July 2007 (PDF 44KB)
These Conditions of Carriage set out your rights and duties as a customer of Transport for London (TfL), London Bus Services Limited and London Underground Limited and Docklands Light Railway.
London Overground Ticketing and Travel Guide
The National Rail Conditions of Carriage set out your rights and duties as a customer of London Overground.
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