Transport for London

London Road User Charging Agreement

The London Road User Charging (LRUC) Agreement is the contract between Transport for London (TfL) and IBM UK Ltd to provide Congestion Charging and London Low Emission Zone services from November 2009 (i.e. upon the expiry of the Combined Services Agreement. The LRUC Agreement was let to IBM in December 2007.

The following contractual documents have had part, or all, of their content redacted for reasons of data protection or commercial confidentiality (e.g. names of staff members, address details, amounts of contractual payments etc.):

• Terms and Conditions
• Schedules 1 to 10
• Schedules 11 to 20
• Schedules 21 to 30
• Schedules from 31
• Schedule 2: Appendices 1 to 10
• Schedule 2: Appendices 11 to 20
• Schedule 2: Appendices 21 to 30
• Schedule 2: Appendices 31 to 40
• Schedule 2: From Appendix 41

Terms and Conditions

• London road user charging agreement - Redacted version (PDF 498KB)

  Schedules 1 to 10

• Schedule 1 - Definitions - Redacted version (PDF 351KB)
• Schedule 3 - Milestones and Delivereables - Redacted version (PDF 503KB)
• Schedule 4 - Redacted version (PDF 101KB)
• Schedule 5 - Service Level Agreement - Redacted version (PDF 626KB)
• Schedule 6 - Termination Compensation -Redacted version (PDF 39KB)
• Schedule 7 - Charging - Redacted version (PDF 419KB)
• Schedule 8 - Operational Pricing -Redacted version (PDF 202KB)
• Schedule 9 - Change Control Request Procedure - Redacted version (PDF 358KB)
• Schedule 10 - Contract Management Reporting Procedure -Redacted version (PDF 65KB)

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  Schedules 11 to 20

• Schedule 11 - Key Personnel - Redacted version (PDF 75KB)
• Schedule 13 - Service Provider Confidential Information - Redacted version (PDF 18KB)
• Schedule 14 - Security Policy - Redacted version (PDF 49KB)
• Schedule 15 - Information Compliance - Redacted version (PDF 44KB)
• Schedule 16 - Exit Plan - Redacted version (PDF 106KB)
• Schedule 17 - Agreed Form of Guarantee - Redacted version (PDF 91KB)
• Schedule 18 - Premises - Redacted version (PDF 73KB)
• Schedule 19 - Deed of Confidentiality - Redacted version (PDF 48KB)
• Schedule 20 - Management Services - Redacted version (PDF 21KB)

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  Schedules 21 to 30

• Schedule 21 - CEDR Model Expert Determination Agreement - Redacted version (PDF 50KB)
• Schedule 22 - Collateral Deed - Redacted version (PDF 159KB)
• Schedule 23 - Gainsharing - Redacted version (PDF 17KB)
• Schedule 24 - Equality and Diversity - Redacted version (PDF 60KB)
• Schedule 25 - Business Continuity - Redacted version (PDF 74KB)
• Schedule 26 - Key Sub- Contractors - Redacted version (PDF 19KB)
• Schedule 26 Annex A - Consortium and Prime Sub-Contractor Arrangements Redacted version (PDF 14KB)
• Schedule 27 - Deed of Novation - Redacted version (PDF 66KB)
• Schedule 28 - Service Provider's Solution - Redacted version (PDF 17KB)
• Schedule 29 - Escrow Software - Redacted version (PDF 17KB)
• Schedule 30 - Open Book Template - Redacted version (PDF 227KB)

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  Schedules from 31

• Schedule 31 - Agreed Form of Standby Letter of Credit - Redacted version (PDF 34KB)
• Schedule 32 - Revenue Collection and Payment - Redacted version (PDF 116KB)
• Schedule 33 - Additional Services - Redacted version (PDF 26KB)
• Schedule 34 - TfL Policies - Redacted version (PDF 18KB)
• Schedule 35 - Personnel Information Template - Redacted version (PDF 129KB)
• Schedule 36 - Value for Money Review Process - Redacted version (PDF 51KB)

Note: Schedule 2 (Statement of Requirements) contains 48 documents and is broken down into sub sections.

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Schedule 2: Appendices 1 to 10

• Appendix 1 - Not Used - Readacted version (PDF 13KB)
• Appendix 2 - Enquiry - Redacted version (PDF 30KB)
• Appendix 3 - Payments - Redacted version (PDF 72KB)
• Appendix 4 - Not Used - Redacted version (PDF 13KB)
• Appendix 5 - Channels - Redacted version (PDF 42KB)
• Appendix 6 - Returns Policy - Redacted version (PDF 36KB)
• Appendix 7 - Customer Accounts - Redacted version (PDF 114KB)
• Appendix 8 - Discounts - Redacted version (PDF 202KB)
• Appendix 9 - Organisation Accounts - Redacted version (PDF 84KB)
• Appendix 10 - Not Used - Redacted version (PDF 13KB) 

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  Schedule 2: Appendices 11 to 20

• Appendix 11 - The IIP Standard - Redacted version (PDF 14KB)
• Appendix 12 - Not Used - Redacted version (PDF 13KB)
• Appendix 13 - Information Compliance Processes - Redacted version (PDF 130KB)
• Appendix 14- Data Retention - Redacted version (PDF 118KB)
• Appendix 15 - PCI Date Security Standard - Redacted version (PDF 14KB)
• Appendix 16 - Evidential Record Template - Redacted version (PDF 319KB)
• Appendix 17 - Penalty Charge Write-off Policy - Redacted version (PDF 13KB)
• Appendix 18 - PCN Template - Redacted version (PDF 741KB)
• Appendix 19 - Charge Certificate Template - Redacted version (PDF 319KB)
• Appendix 20 - Order for Recovery - Redacted version (PDF 14KB)

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  Schedule 2: Appendices 21 to 30

• Appendix 21 - Statutory Declaration Template (PDF 14KB)
• Appendix 22 - Statement of Truths for Out of Time Statutory Declarations -Redacted version (PDF 14KB)
• Appendix 23 - Warrant of Execution Template (PDF 13KB) 
• Appendix 24 - Criteria for Dealing with Representations - Redacted version (PDF 14KB)
• Appendix 25 - Criteria for Dealing with Clamp and Removal Representations - Redacted version (PDF 21KB)
• Appendix 26 - Notice of Acceptance and Rejection Letter - Redacted version (PDF 14KB)
• Appendix 27 - Interface Catalogue - Redacted version (PDF 96KB)
• Appendix 28 - Appeal Non-Contest Codes - Redacted version (PDF 71KB)
• Appendix 29 - Written PCN Enquiries - Redacted version (PDF 46KB)
• Appendix 30 - TEC Code of Practice - Redacted version (PDF 13KB)

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  Schedule 2: Appendices 31 to 40

• Appendix 31 - Enforcement Operations Volumes (PDF 19KB)
• Appendix 32 - Enforcement Operations Failover Thresholds - Redacted version (PDF 72KB)
• Appendix 33 - Enforcement Operations Refund Policy - Redacted version (PDF 83KB)
• Appendix 34 - Responses to DVLA Enquiries - Redacted version (PDF 23KB)
• Appendix 35 - Criteria for Dealing with Returned Mail for Enforcement Operations -Redacted version (PDF 14KB)
• Appendix 36 - TPED Contraventions - Redacted version (PDF 22KB)
• Appendix 37 - PCN Insert -Redacted version (PDF 592KB)
• Appendix 38 - TfL High Level Design - Redacted version (PDF 13KB)
• Appendix 39 - Core IT Volumes - Redacted version (PDF 26KB)
• Appendix 40 - Solutions Architecture - Redacted version (PDF 13KB)

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  Schedule 2: from Appendix 41

• Appendix 41 - Interface Specification (PDF 13KB)
• Appendix 42 - MIS Requirements - Redacted version (PDF 182KB)
• Appendix 43- VoSI Requirements - Redacted version (PDF 143KB)
• Appendix 44- Responses to DVLA Enquiries (Core) - Redacted version (PDF 65KB)
• Enforcement Operations - Redacted version (PDF 2MB)
• Core IT Services - Redacted version (PDF 307KB)
• Common - Redacted version (PDF 860KB)
• Business Operations - Redacted version (PDF 640KB)

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