Transport for LondonRail
Transport for London (TfL) does not operate the majority of rail services in London. However, we do run London Overground services.
London Overground
TfL has responsibility for services on the London Overground network, which is made up of the following lines:
- Richmond to Stratford
- Clapham Junction to Willesden Junction
- Gospel Oak to Barking
- Watford Junction to Euston
- Dalston Junction to West Croydon
Operating under a new TfL London Rail Concession, London Overground services have run on the extended East London line since 2010. Access to platforms at rail stations normally involve using stairs. There is likely to be a step of a few inches between the platform and the train.
We are committed to making travel on the London Overground as easy as possible for everyone. We recommend that passengers requiring assistance give at least 24 hours notice by calling the helpline number below. If less notice is given or you arrive at the station without making prior contact, we will do our best to provide any special assistance required but cannot guarantee that we will be able to fully meet your needs.
To give us notice of your need for assistance, call London Overground Customer Services on 0845 601 4867. This helpline is open between 09:00 and 17:00 on weekdays (excluding bank holidays).
Making rail accessible: helping older and disabled passengers (PDF 802KB)Making rail accessible: helping older and disabled passengers (large print) (PDF 990KB)
For more accessibility information visit the London Overground Rail Operations Ltd website
Other National Rail services
Train operating companies can usually arrange for staff to meet you at your departure station, accompany you to the train and see you safely on board. Similar arrangements can be made at your destination station and other stations if you need to change trains. Ramps can be provided for people using wheelchairs, to get on and off trains easily.
The National Rail website provides detailed information about rail services in London, covering routes, timetables, fares and access to stations and trains.
