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Transport for London

Dial-a-Ride

Dial-a-Ride is a door-to-door transport service for disabled people who can't use buses, trains or the Tube.

It can be used for all sorts of journeys, making it easier to go shopping, visit friends and attend doctor's appointments.

You can find out more about the service and who is eligible for membership in Assisted Travel.

Performance

Read the latest figures for Q2 (25 June 2011 - 16 September 2011)

Area of service/performance Customer satisfaction ratings (out of 100)
Overall service                91
Booking process                76
Telephone operator helpfulness/courtesy                84
Punctuality of bus arrival                88
Driver helpfulness/courtesy                94
Smoothness and freedom from jolting during the journey                87
Exterior cleanliness of vehicle                92
Interior cleanliness of vehicle                92

Performance figures 2010/11

Full year report 2010/2011 (PDF 17KB)

Performance figures 2011/12

Q1 report 2011/12 (PDF 20KB)

 

1 excluding cancellations of scheduled trips

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