Transport for LondonCustomer Research library
Skip to navigationOur Customer Research library provides summaries and full reports of research published by TfL since August 2008.
This detailed understanding of what our customers think and how they behave helps us identify their key issues, areas for improvement and allows us to seek their views on new initiatives to inform our decision making.
Report categories
Conditions of use
The copyright of all reports in this library is owned by TfL and the provision of information under the Freedom of Information Act does not give the recipient a right to re-use the information in a way that would infringe copyright (for example, by publishing and issuing copies to the public).
Brief extracts of the material may be reproduced under the fair dealing provisions of the Copyright, Designs and Patents Act 1988 for the purposes of research for non-commercial purposes, private study, criticism, review and news reporting.
Details of the arrangements for using the material in this library for any other purpose can be obtained by contacting us at enquire@tfl.gov.uk.
